Privacy Policy

Welcome to Care2Home. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

By using Care2Home services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information:

• Name, email address, phone number, and contact information
• Address and location information for service delivery
• Parent/elderly person's information (name, age, medical conditions if relevant, travel details)
• Emergency contact information
• Profile photos (if you choose to upload them)

Device and Usage Information:

• Device type, operating system, and unique device identifiers
• IP address and mobile network information
• App usage data, features accessed, and interaction patterns
• Location data (with your permission) for service delivery
• Crash reports and performance data

Service-Related Information:

• Booking history and service requests
• Communication records (calls, messages, support tickets)
• Feedback, reviews, and ratings
• Travel details (flight/train numbers, arrival times)

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our parent care services, including matching you with Care Companions and coordinating travel assistance
• Communication: To send you service updates, booking confirmations, real-time journey updates, and respond to your inquiries
• Safety and Security: To verify Care Companions, ensure service quality, and protect against fraud or abuse
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Analytics and Improvement: To analyze usage patterns, improve our services, and develop new features
• Marketing: To send you promotional materials and updates about our services (you can opt-out at any time)

We do not sell your personal information. We may share your information only in the following circumstances:

• Care Companions: We share necessary information (name, contact details, location) with assigned Care Companions to enable service delivery
• Service Providers: We may share information with trusted third-party service providers who assist us in operations (payment processors, cloud storage, analytics, customer support)
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Safety and Protection: We may share information to protect the rights, property, or safety of Care2Home, our users, or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• With Your Consent: We may share information with your explicit consent for specific purposes

Note: Care Companions are bound by confidentiality agreements and are only provided with information necessary to perform their duties.

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms to limit data access to authorized personnel only
• Secure payment processing through PCI-compliant payment gateways
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our mobile application may collect and use location information to:

• Enable real-time tracking during service delivery
• Provide accurate pickup and drop-off services
• Send location-based updates to family members
• Improve service efficiency and routing

Location services are only active when you grant permission and when a service is in progress. You can disable location sharing at any time through your device settings, though this may affect service quality.

Cookies and Tracking Technologies

Our website and mobile app may use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and advertisements
• Improve user experience

You can control cookie preferences through your browser or device settings. However, disabling cookies may limit certain features of our services.

Third-Party Services

Our app may contain links to or integrate with third-party services, including:

• Payment processors (Razorpay, Stripe, etc.)
• Cloud storage and hosting services
• Analytics providers (Google Analytics, etc.)
• Communication platforms (WhatsApp, SMS gateways)
• Maps and location services (Google Maps, etc.)

These third-party services have their own privacy policies. We encourage you to review their policies as we are not responsible for their practices.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Location Controls: Manage location permissions through your device settings
• Account Deletion: Request account deletion through app settings or by contacting us

To exercise these rights, please contact us using the information provided at the end of this policy.

Our services are designed for adults who are booking care services for elderly parents. We do not knowingly collect personal information from children under the age of 18.

If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain service quality and safety records

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of significant changes by:

• Posting the updated policy on our website and app
• Sending you an email notification (if you have an account)
• Displaying an in-app notification

The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.